Terms and Conditions (Especially for Table, Bench, Chair and Slab TV board)
1. Color and finishing variation
There are color and finishing variation which will be affected by various environment (indoor and outdoor) especially in different light tone. Besides,
another reason is from different batch of color staining, polishing, sanding, etc. Moreover, different character of the the slab would also interfere the color stability.
2. Quality approval and delivery arrangement
BIGI will send all the finished goods in pictures to client for quality checking in around 6 weeks against the ordering date, Client should inform us all the unsatisfactory points (such as color, finishing, polishing issue excluding from the variation of the character on every single slab) before delivery. Re-production processing would needs additional 1-2 weeks to complete. and client could get the goods in 1-2 weeks after the quality is approved, then client would needs to wait for our courier call for upcoming delivery arrangement. For any destination where doesn't have any elevator or any stairs blocking the path or outbreak happened nearby the destination during on delivery, we would just deliver on ground floor or customers also are welcomed to deal personally with the courier company to see whether they can help to deliver to your upstairs floors.
When our courier can't reach you by some case, they will probably arrange for another delivery or just put it in front of your door or reception in case. Besides, we are not able to provide the very accurate delivery time, however it will be subject to the final condition provided by our driver, therefore please wait for our driver notice /call on the required or confirmed delivery date
Additional information for delivery
A - Deliver to commercial area or general resident address - Free
B - Deliver to remote island area - (Tung Chung, Lamma island, Discovery bay, Peak, Cheung Chau, Peng Chau, Airport, Mui wo, Tai O, Tong Fuk, Pui O, Sau Tau Kok) - Please inquire
We will just deliver to ground floor by following situation:
a- any inflected from coronavirus there or inflection situation is not that serious
b- if client locates where is either no elevator, no any parking area, or any stairs blocking the way
c- goods cannot be loaded into the elevator easily or there is not enough space to let our goods getting in
d- client could deal directly with the courier personally for any additional service, such as walk up or delivery by some stairs blocking the path.
e- courier can decide deliver into your house or just hand over in front of your door which is depending on the situation.
3. Goods replacement
For any serious damage/collapse caused by transportation careless or any defective issue, BIGI will replace the goods but which is also depending on the situation and condition, BIGI will reserve the final decision on that. Client should report it in 3 days upon the goods has been received and client have to keep all the original packing (such as the bubbles, form, carton), otherwise BIGI are not able to replace anything. The following issues are exceptional.
1-Report date is over 3 days upon the date of arrival
2-Original packing is lost * except the wood cage
3-Size variation for width and length of our live edge slab (normally it is +/-2-3cm for width and +/- 1-2cm for length)
4-Item is very sightly collapsed or scratched * BIGI would instruct the DIY way to fix it
5-Any damage during on assembling or any burst causing by temperature/humidity instability by customer cause
6-Some of the aged solid wood slab would come out the wood grease after period of time or effected by the environment instability
7-Slightly variation of the screw accessories and hardware which is not affecting the installation *BIGI will instruct the DIY way to fix it
4. Installation work
We apologies that we are not able to provide any installation service currently but we would provide the clear installation guide to each of our client. Any further matter during on the installation, we are wiling to assist by phone call or what's app. Customers should prepare to dismantle the wood cage and assemble the item carefully.
5. Payment terms
Normally, our payment terms is the following
For the order amount below HKD15000 - 100% In advance
For the order amount over HKD15000 - 70% in advance, 30% needs to be settled before delivery
For the order amount over HKD40000 - 50% in advance, another 50% needs to be settled before delivery
6. More information client should know
WE JUST PROVIDE 100% SOLID WOOD
7. Wood slab character and shape
Client should understand there are different character (Knots, Shape, uneven Grain, Wood split) / imperfection on each of single slab we got from natural that BIGI can't 100% control. For some of the area where is existed the obvious knots, we will fix it before delivery
Besides, for our new Zealand wood slab / panel - there is no any coating at the bottom side