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Terms and Conditions (Especially for Table, Bench, Chair and Slab TV board)

1. Color and finishing variation 

Which are affected by the following
- V
arious environment (indoor and outdoor)
- Different light tone

- Different batch of production
- D
ifferent character and base of wood slab would also interfere the color 
- D
ifferent finishing (matt/glossy) and (rough/smooth) would come up the slightly different of colors under the same color code

2. Quality approval and delivery arrangement 

BIGI will send all the finished goods in pictures to client for quality checking in around 8-12 weeks generally against the ordering date, Client should inform us all the unsatisfactory points (such as color, finishing, polishing issue excluding from the variation of the character on every single slab) before delivery. Re-production processing would also takes around additional 3-4 weeks to complete and client could get the goods in 1-2 weeks after the quality and rest of the payment are both approved, 
then client would needs to wait for our courier call for upcoming delivery arrangement.

For any destination where don't have any elevator or any stairs blocking the path or outbreak happened nearby
 during on delivery, we would just deliver on ground floor or customers also are welcomed to deal personally with the courier company to see whether they can help to deliver to your final place.

When our courier can't reach you by some case, they will probably arrange  for another date delivery or just put it in front of your door or reception in case. Besides, we are not able to provide the very accurate delivery time, however it will be subject to the final condition provided by our driver, therefore please wait for our driver notice /call on the required or confirmed delivery date

Additional information for delivery

A - Deliver to commercial area or general resident address - Free

B - Deliver to remote island area
- Lantau Island / Lamma Island / Tong Fuk / Deep Water Bay
(It can only be delivered to a specific area, usually the bus station/village entrance/car park
An additional charge (HKD350) is required per order

- Tung Chung/The Peak/Mid-Levels/Ma Wan
An additional charge (HKD350) is required per order

-Clear Water Bay/Repulse Bay/Stanley/Discovery Bay
An additional charge (HKD450) is required per order
*Generally, the delivery time in remote areas will be a bit delayed than normal.

C- For walk up service , please inquire. Normally HKD400-1200 per order which depends on the order quantity and weight

We will just deliver to ground floor or the place nearby the destination by following situation:
a- any inflected from coronavirus there or inflection situation is not that serious 
b- if client locates where is either no elevator, no any parking area, or any stairs blocking the way
c- goods cannot be loaded into the elevator easily or there is not enough space to let our goods getting in 
d- client could deal directly with the courier personally for any additional service, such as walk up or delivery by some stairs blocking the path. 
e- courier can decide deliver into your house or just hand over in front of your door which is depending on the situation.

3. Goods replacement 

For any serious damage/collapse caused by transportation careless or any defective issue, BIGI will investigate the case, any further replacement or refund which also depends on the situation and condition that we finally found out , BIGI will reserve the final decision on that. Client should report it in 3 days upon the goods has been received and client have to keep all the original packing for our picking up to retun (such as the bubbles, form, carton), otherwise BIGI are not able to replace anything. However, the following issues are exceptional for replacement.

1-Report date is over 3 days upon the date of arrival
2-Original packing is lost * except the wood cage
3-Size variation for width and length of our live edge slab (normally it is +/-3cm for width and +/- 2cm for length and +/- 2cm for the height) 
4-Item is very sightly collapsed or scratched * BIGI would instruct the DIY way, Clients could fix it by themselves
5-Any damage during on assembling or any burst causing by temperature/humidity instability by customer cause
6-Some of the aged solid wood slab would come out the wood grease after period of time or effected by the environment instability
7-Slightly variation of the screw accessories and hardware which is not affecting the installation *BIGI will instruct the DIY way to fix it
8-Natural imperfection from the natural wood slab
9-Slightly color and finishing variation (Details please refer to point 1 as above)

4. Installation work

Our goods is generally a self assembled item that we mentioned in our invoice but we deliver for free (Deliver to door only).

For the additional installation service
*Cost reference around HKD600-1200 per job 

Some variables below will be affecting the installation cost.
-Delivery site status
-Distance of garbage dump
-Assembling service time (day time or night time)
-Installation quantity 

If you need the above service, we will ask them to contact you for quotation and installation arrangement.


若客人於收貨拆開大部份包裝後(即貨物還在包裝裏面時),發現任何品質或其他問題,請即時拍照及拍影片並回報給BiGi (Jacky)。當貨物完全離開包裝,或在安裝後才發現問題,本公司將恕不負責。若客戶有採用我們作安裝服務,請於(安裝公司King)安裝完畢後,即時驗收並於當時直接回報任何問題給安裝師傅以即時處理。如在雙方確認驗收後再回報任何問題,本公司及安裝公司將恕不負責。敬請留意!​

5. Payment terms

Normally, our payment terms is the following

For the order amount below HKD15000 - 100% In advance
For the order amount over HKD15000 - 70% in advance, 30% needs to be settled before delivery
For the order amount over HKD40000 - 50% in advance, another 50% needs to be settled before delivery

6. More information client should know



7. Wood slab character and shape

Client should understand there are different character (Knots, Shape, uneven Grain, Wood split) / imperfection on each of single slab we got from natural that BIGI can't 100% control. For some of the area where is existed the obvious knots, we will fix it before delivery

Besides, for our new Zealand wood slab / panel - there is no any coating at the bottom side

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